Just had self installation delivered, have no wall socket just two cables from the wall. Security matters. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. Options. Connect the cable adaptor to the black banded end of the 3m isolator cable. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Networking and WiFi. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. I am hoping a membe. 5. I can’t find any trailing cable at all. Friday or 8AM. Perfect for when you can’t all decide on what to watch. a week ago. Manage Your Account. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. can take a look. Installation Guide. #2. . . Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Thing is, I've been to the house, Virgin haven't, and I am 99. self install issues. Community Natter. Account - Mobile. Being connected to the internet is one of the most important modern essentials in 20. We would like to show you a description here but the site won’t allow us. Phone. This seems to be the only way that i can speak to someone about the issue. Browse Virgin Media Virgin Media Community. But I have no Virgin Media Wall socket in my house. Manage Your Account. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Please let us know if you wish to change your delivery method. There are multiple different branded wall boxes inside our flat but none. Home Phone. Plug into the Hub. Virgin Media;. I'm a Very Insightful Person, I'm here to share knowledge. I am trying to set up our wifi. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Should I cancel and request an engineer to install. The first thing is to start making alternative arrangements for your internet connectivity. I am afraid the delivery slot with the courier is only available for all day. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Phone Switchover. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. This means you'd have to change your install to a manned one instead. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Cable. Browse. My Virgin Media App. Hi PicklesPower, Welcome to the Community and thank you for posting. Plug the cables into the Hub. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Failing this. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 0 Kudos. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. But I don't have a splitter or any 'Virgin media socket'. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. The technician visited a. Quickstart is the quickest and easiest way to setup our services. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. Moved to a new flat on 01/12/22. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Get more from your Virgin Media setup. We would like to show you a description here but the site won’t allow us. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi there. screw the master socket back to the wall. by eddie778 • Just joined. We're here to help. The cable could be hidden within, or behind, furniture. I am so sorry to hear that you seem to be missing a wall socket in the home. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 31-12-2021 10:47. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Can a member of the team contact me to arrange a. SpeedQuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Switched On. Let us know how the appointment goes. 195. It seems that I need an electrian to install a wall socket. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Sorry to hear of the install delay caused by the wall sockets missing. on 30-09-2022 14:24. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 5. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. 4 weeks ago. The wall box may be branded with the logos of an old cable TV company (not VM). I only had the option for self installation. What I was looking for is a white faceplate, taller than it is wide,. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Virgin Media;. on 06-03-2023 09:36. Browse Virgin Media Virgin Media Community. Stay safe online. - 5372385. The box and cables may have been removed by the previous occupiers. Just. Chatter and natter. 1. Some properties do not have a wall socket, only a cable. Virgin Media; My Virgin Media;. When you place your order, we'll let you know. Account - Mobile. 2 Uninstall TiVo box. Manage Your Account. Joining in. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Networking and WiFi. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I was trying to book an engineer but I didn’t get anywhere. QuickStart, set up and connections. Sometimes there is no wall box, just a trailing cable. We have the quickstart pack but sadly cannot get broadband set up and working. Freeview/Freesat HD,. I can only find the TV socket. both appear. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Call the Pre-installation and delivery team on 0800 052 1734. Some new sockets may look like one of the below. New customer, trying to self install my hub and 360 box. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. We have the quickstart pack but sadly cannot get broadband set up and working. Browse Virgin Media Virgin Media Community. Switched On Families. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Manage Your Account. Plug into the wall socket Push the red label end of the white cable, into. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No Virgin media wall socket. The cable going in will be a double “shotgun barrel” type cable. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Booking an engineer is easy with Virgin Media. My Virgin Media App. Hi . Most QuickStart. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. Solved: Hi guys and gals. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Cihank617. The wall socket I have within my home does not appear to be working. Push the red label end of the white cable, into the wall socket. Just a open reach socket. There are 10 types of people: those. Broadband wifi self install wall socket. Security matters. Turn on your TV and get connected. The cable on the right looks like is for a Freeview TV antenna. I ordered self-install kit just to find out there is no Virgin socket in my new property. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. QuickStart, set up and connectionsHello VLNeedham. We have a virgin media wall socket with an ethernet port in the. QuickStart, set up and connections. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Stay safe online. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. 0 Kudos Reply. 9% confident there is no Virgin Media socket installed. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. 😞 There are cases where we'd need to convert a self-install to a. Mark as New; Bookmark this message. But, there was no wall socket, so after a week they sent an engineer. This will be available via the red bar at th. Hi Virgin Media Team, Hope you are well. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Virgin Media Quickstart set up. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Manage Your Account. . You may need to use the. Ashleigh_C. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 3 weeks ago. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. SpeedMy Virgin Media App. You can also check for a loose cable as not all properties have a socket. My Virgin Media App. into the Virgin Media socket on your wall. (I wish they had offered me that instead of the self install in the first place to be honest,. At least 30Mbps download speeds in every room or £100 one-off credit. The cable could be hidden within, or behind, furniture. . Ju. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. The wall socket I have within my home does not appear to be working. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. £8p/m extra or included with Gig1 or Volt. No Wall Socket For Self Install Virgin Media Community 4594311. Follow the instructions on screen to finish your setup. The isolator has a terminator cap (marked below) fitted to the open end. I am then unable to sign in to my account as I do not have my account information. Switched On Families. My previous sky microfilter attached here. Sometimes there is no wall box, just a trailing cable. Any help please? We would like to show you a description here but the site won’t allow us. We have tried plugging it into the only box we found it would fit but no luck. I received the self install pack but can't install it we need an engineer visit. VM will usually only supply a Quickstart to a property that had VM previously. I am then unable to sign in to my account as I do not have my account information. . However, checking the property’s inventory, I noticed that there is an Openreach phon. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. They will re-wire to your requirements. See where this Helpful Answer was posted. Push the white cable with the black label into the Hub. The kid arriving on Tuesday the 29. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. This so calle. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Surly there has been a connection previously otherwise we wouldn't have bee. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. Hello sophieboulter1. Explain what needs to be done and book an engineer visit. Try the automated service status number 0800 561 0061 to check for any faults in your area. on 03-08-2020 18:05. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Ordered VM broadband and was recommended by the website to select the self quick install option. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. These are usually provisioned from an equipment cupboard outside the flats. But there are 2 wires leading which can be plugged in the hub. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. on 15-02-2022 10:03. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. We would like to show you a description here but the site won’t allow us. Back a step. 194. Sign in . I'm a Very Insightful Person, I'm here to share knowledge, I don't. Had arranged self-install as per suggestion from VM. Browse Virgin Media Virgin Media Community. All the wall sockets I can see are for BT. Options. Virgin Mobile. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. 0 Kudos Reply. Up to speed. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. . However, there is no Virgin Media Wall socket in my house. you do have if you think any look possible as a VM connection and forum members can advise. Plug into the wall socket. We previously had Virgin Media installed here back in 2017 and at the t. All the wall. Plug into the wall socket. 2 hours ago. Stay safe online. Wall Socket. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. Speed That is a rooftop aerial outlet for Freeview TV. Because when I talk with virgin before I buy the servic. Thing is, I've been to the house, Virgin haven't, and I am 99. I need to plug my hub into the wall socket. Select the correct HDMI input for your box. It feels like I need to just obtain a connector to enable the two to fit. It could be any of the 4 screw terminals in the first picture. We have a virgin media wall socket with an - 4353656 - 2. Very. However, I am unable to find any Virgin Media wall socket. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. There is one Ethernet connection point and socket with a circle on the wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. However the wall socket doesn’t have the correct connection for the cable with the hub. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Thank you for making your first post regarding the wall socket and your self install. on 19-10-2022 19:35. I don't work for Virgin Media. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. My Virgin Media App. The cable could be hidden within, or behind, furniture. Is there some way I can convert RJ11 to coax or will I have to (if. I've had a look at things from our side and can see you've been able to contact us regarding this. Below is why. Options. But I have no Virgin Media Wall socket in my - 5383603. Manage Your Account. Switched On Families. Options. To arrange this, I will just need to pop you over a private message to take a few more details. Stay safe online. Account - Cable. Got my virgin media self install kit but I don't have a virgin socket. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. I recently applied and received the delivery for a virgin package of tv broadband. QuickStart, set up and connections. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. . Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. The coax cable from the study can be used for the other 360 box in the kitchen. Go to solution. SpeedBroadband wall socket. But I have no Virgin Media Wall socket in my house. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The wall socket has a thick plug bit. If QuickStart you shoul already have the socket or maned the technician will do. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. New kit has arrived, including a hub, a TV box, a. Hello Virgin Media, we moved into a new house. They'll then install a fibre socket inside. We can understand this is not ideal as a new customer and we want to best help. SpeedQuickStart, set up and connections. Community Natter. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. You will need to use VM supplied coax cables from the. VM. Hi, I have the same issue. SpeedRe: I need a Virgin Media Wall Socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Thank you for making your first post regarding the wall socket and your self install. The box does however have a hole in the bottom, through which i could see some. Turn on and start the hub. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. My Virgin Media App. Account - Cable. For into also image of the. . I wanted. Tudor. The Gamer Lounge. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. My Virgin Media App. However, we couldn’t locate the wall socket in our place. These enter my house via an air brick/vent very close to. 32K. Chatter and natter. I’ve tried calling but the people I’m connected to keep hanging up. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The Gamer Lounge. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Hello, my isolator cable does not fit into the virgin media wall socket. . Virgin Media; My Virgin Media; Shop; Help;. I am so sorry to hear that you seem to be missing a wall socket in the home. Manage Your Account. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. . I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. But. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. But I have no Virgin Media Wall socket in my house. Solved No Virgin Media Wall Socket At Installation Community 4832746. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I have had a look into your service and I can see you were able to recently. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Virgin Media; My Virgin Media; Shop;. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hello. Switched On Families. Just moved in to new (rental) flat. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Account - Cable. Wall Socket. Post a few pictures of what you have. SpeedCheck out the do's and don'ts, in our Community FAQs. Phone. See where this Helpful Answer was. Have you downloaded and used our Connect App yet? It'. You need a small spanner to remove this, then push the provided connector over the exposed end. Tudor. Manage Your Account. .